Case Study: How Montessori Kids Universe Liberty Hill Never Misses a Parent Call

Montessori Kids Universe Liberty Hill is a real Montessori school serving families in Liberty Hill, Texas. Like most schools, its front office runs on a small team who are already stretched between greeting families at drop-off, supervising classrooms, and running the day-to-day of the school. The phone doesn't stop for any of that.

The Problem

A school's phone carries everything: a parent calling in a sick day before the front desk opens, a father asking whether an aunt is authorized to pick up his daughter early, a prospective family calling about enrollment during nap time when nobody's free to talk. Every one of those calls matters, and every one of them is a distraction from the work of actually running a school. Missed calls from prospective families are the costliest kind — a parent shopping for childcare who gets voicemail usually just calls the next school on their list.

The Solution

MKU Liberty Hill now uses Pepper, an Edyson AI receptionist configured specifically for their school, answering their line at (737) 372-8881. Every call opens with a plain-language notice that it may be recorded, then Pepper takes it from there — in English or Spanish, switching mid-conversation if a caller does.

What Pepper actually handles for MKU Liberty Hill:

• Absence and late-arrival reporting — a parent says their child is out sick, Pepper logs it against the right student and confirms back.
• Early pickup verification — Pepper checks the caller against the school's authorized-pickup list before confirming anything, and routes to staff directly if the person isn't on it.
• Tour scheduling for prospective families — a parent asking about enrollment gets real answers about the school's Montessori approach and can book a tour on the spot, calendar-integrated.
• General questions — hours, programs, policies — answered from the school's own knowledge base, not a generic script.
• Escalation when it matters — anything Pepper can't or shouldn't resolve on its own gets routed to the school's staff directory, in order, with a message taken and an alert sent if nobody picks up.

Every call is logged with a transcript the school's owner and staff can review, search, and use to correct or refine how Pepper answers going forward — so the school stays in control of what Pepper says on their behalf.

Where Things Stand

MKU Liberty Hill's Pepper line went live and was verified end-to-end on July 27, 2026 — real calls placed to the real number, confirmed working exactly as configured. The school's owner and head of school access call history, transcripts, and settings directly through their own portal, and can adjust Pepper's behavior — hours, escalation contacts, how it opens a call — without needing an engineer involved.

It's early days for this deployment, and we'll be following up with real usage data as the school settles into having an AI front desk that's always on. If you run a school or childcare program and recognize the "phone rings during nap time" problem, Talk to Aria about what this could look like for you.